We do...

...we only accept assignments we can complete to our client's total satisfaction, working with the client at low-cost or no-cost to understand their needs before committing to or starting the assignment.

...we only deploy people in key roles who have in-depth experience, can think laterally and have actually delivered similar projects in profit-responsible roles in previous positions.

...we only provide experienced people at value-for-money rates.

...we supervise our consultants on assignment at no additional cost to the client using a director or other experienced, senior client manager.

...we provide back-up for our people to ensure the continuity and completion of every assignment.

...we seek to form a partnering relationship with our clients—US Expertise people are seen as 'part of the team'.

...we aim to transfer our skills to the client's own staff at the earliest opportunity, and encourage and assist clients in making internal appointments where this seems to be better solution than employing outside consultants.

We don't...

...we don't introduce US Expertise principals to win the business and then disappear from the client's view. We, the principals, and our team work hand-in-hand throughout a project for our client's success.

...we don't provide formula solutions based on the last assignment for another client. We analyze the specifics of your situation and then deliver a custom solution to fit.

...we don't seek to use assignments as an opportunity to sell more services to the client than is truly warranted. When the problem is fixed, we're done and we leave.

...we don't charge huge fees or realize disproportionate margins. Our fees are always set in proportion to the value delivered.

...we don't leave our clients in the lurch. We finish every assignment to their complete satisfaction.

...we don't fail to deliver real improvements in business performance. Failure is not an option.